December 6, 2024 8:55 pm
User Accounts
If you have an issue creating an account, email us at [email protected] or call us at 1-855-481-7071
If you cannot Sign In because you forgot your User ID or forgot your password, you can have them reset from the Sign In page.
Criminal History Searches
If you have an issue purchasing credits, email us at [email protected] or call us at 1-855-481-7071
You can view and download your Search History and view your credit usage from the 'My Account' page.
You may request a Refund for Search Credits by sending an email to [email protected]. A 'NO MATCHING RECORDS' response is a valid search result and refunds will only be made for unused credits. When contacting us by email, be sure to include detailed information including your User ID, last digits of your credit card and date your purchase was made.
Question relating to how credits are used and the cost of credits may be found on the document How To Search The Criminal History Database
If you find a record with missing or incorrect information, please call (512) 424-7256.
Additional questions related to Criminal History Searches may be directed to us by email at [email protected] or by calling us at 1-855-481-7071
Credit Card Issues
If you are having issues using your credit card, email us at [email protected] or call us at 1-855-481-7071.
Other Programs & Services
The Crime Records Division website does not contain driving record information. If you need assistance with a license or record issue, please visit the main DPS website: https://www.dps.texas.gov/